Returned products are subject to a restocking fee of 15% of order value, less shipping and handling fees. 37 Reviews (317) 297-3741 Website. Herff Jones FAQ If you haven’t picked up your regalia packages, the Bookstore will handle shipping them back. We've designed this Graduation Checklist to help you organize the many things you have to do, both before and after you graduate. Shop Your School. FAQ - Rings. More Information in FAQ; Rings; Cap & Gown; Graduate Supplies; Refunds & Exchanges You will be notified by Herff Jones and also your school when and where you will pick up your cap and gown. In addition, the following services will be performed on your Herff Jones High School Class Ring without charge: If a student withdraws from Mandarin High School, a refund will be made for any unused portion of the Senior Package as long as the item has not been purchased from a vendor. All items that are subject to a refund must be in our office in 100 percent new condition and original packaging prior to graduation to be eligible. It is not an invitation to the actual ceremony. Refunds will be issued when items have been returned to our St. Petersburg office. Any additional shipping charges for such orders will be the responsibility of the customer and will be charged to the credit card used on the order. You need to email us at refund@hjbroward.com with your name, school, home address and how your placed your order (online, at school or in our office). Product returns must be made within thirty (30) days of the ship date for reasons unrelated to a quality defect or incorrect item. Unclaimed merchandise will not be eligible for a refund. 3 of 3 < > Office Content Section . A refund will be processed once received minus shipping/handling fees. No FAQ found for this section. All personalized items, pre-delivered items, late fees and handling fees are NON refundable. Therefore we recommend these websites that will assist you in remembering this special time. If your ring cannot be repaired or replaced under these terms, a refund will be allowed. FAQ - Graduate Supplies. Please allow 4-6 weeks for refunds … Refunds will be issued when items have been returned to our HJ office. Once your class ring order is placed, you have 72 hours to make any changes or cancellations to your order. Menu & Reservations Make Reservations . You can receive a refund on your cap and gown unit and certain senior graduation items minus a 25 percent restocking fee. FAQ - Cap & Gown. Cancellations can be made within three business days of your order to obtain a full refund. Due to the Covid-19 Virus and for the protection of the students, parents and employees of HJBROWARD, we are following CDC Guidelines and require face masks be worn at all times and social distancing observed in our store. Herff Jones assumes no responsibility for orders shipped to an incomplete or incorrect shipping address provided by the customer. Some schools have special delivery events. With over 80 years of experience, Herff Jones is a leading supplier of graduation products. The Cap & Gown must be returned to our office in new condition and in the original packaging. You can receive a refund on your cap and gown unit minus a 25 percent restocking fee. Please contact your local Herff Jones representative office if you need to modify or cancel your order. HERFF JONES COLLEGE DIVISION What is the return policy? Herff Jones Return & Refund Guidelines Browse the Return & Refund Guidelines to see if the stock bought with Herff Jones are eligible for a refund if returned within 30 days of order. How long do I have to cancel or make changes to my class ring order? You can pay online at www.hjbroward.com or come into our office to pay with cash, credit card or money order. Request must be submitted before the beginning of the next school year. Refunds vary based upon the time the cancelation request is made and based on if the product has already been manufactured with your personalized name and graduating class. Graduation is a time to remember and Herff Jones can assist you. Your cap and gown will be delivered in the spring. The district said it was providing seniors that had already paid for their cap and gown a refund check for $55, but some seniors got a much larger check. Was originally told refund would be posted in 8 days. … HOW CAN I PAY OFF THE BALANCE FOR MY GRADUATION PACKAGE OR INDIVIDUAL ITEMS ORDER PLACED AT SCHOOL? If you are not eligible to graduate you must contact our office in writing prior to graduation to request a refund on applicable items. Herff Jones fully warrants both your ring and simulated birthstone to be free from defects in workmanship or material for the life of the ring. Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. Protracted cancellation/refund process. Most senior cap and gown deliveries take place on campus. Refunds are given to students that do not pass the 12th grade. -- Purchased online through Herff Jones: Fill out the form online or contact their customer service center at 800-837-4235 Monday through Friday, 8 a.m. to 5 p.m. (EST). - All gowns are to be returned by June 7, 2021 from your May Ceremony. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. Can I request a refund for my cap & gown? Herff Jones Limited Lifetime Warranty. Yes, you may request a refund for your cap & gown by contacting our Customer Service Department at 800-837-4235. Herff Jones 4501 W 62nd St Indianapolis IN 46268. Rings. Herff Jones College Division. 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