Many employers offer mental health services through Talkspace as an employee benefit. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … There are no contracts whatsoever and you can cancel your plan anytime. Menu. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. 33 W 60th Street, 8th Fl. The customer support is non-existent (and you can't call - no phone number). First, my counselor is AMAZING. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. While most use cognitive behavior therapy … However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. talks pace.com. Thank You, christina Velentas. Talkspace basically stole my money. Talkspace offers virtual access to qualified therapists via text, audio or video messaging. Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram Send us a note [email protected] Shoot us a note and we'd be happy to help. Call +1 (800) 273-8255 or use these resources to … Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. Customer Service Guru delivery.com. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. I have had correspondence with billing regarding my 1 week free trial. I have tried app to contact them, email, phone...nothing. It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … They DO take your money. Tweet us. My therapist kept missing "deadlines". TalkSpace — Ghosted and frustrated. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. What if I don’t really like typing everything out? Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. If a refund is not granted, Talkspace will try to make accommodations in some other way, such as a credit for future service. The therapist assigned to me was really bad. Share Report Copy. Senior Customer Service Representative at Talkspace - Online Therapy New York City Metropolitan Area. Talkspace Visit Site. TalkSpace Customer Service. I love Talkspace. On September [redacted], the customer returned to speak with her … When you go to the Customer Support page, you’ll see a large turquoise box with the words “We’re here to help” and then a submission line that says “Ask any question.” About Talkspace. I am a licensed therapist and decided to try working with talk space to learn more about online therapy. Customer service is missing. It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. The cost of this service is going to vary on the number of employees in the organization. They promise you all kinds of communication with a therapist. Signing up. I can write to her whenever I want and whenever I think of something. Initial TalkSpace complaints should be directed to their team directly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. All of our subscriptions are automatically charged on a monthly basis. Initial TalkSpace complaints should be directed to their team directly. Bottom Line. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. This makes their services even more affordable than before. Aug 2020 – Present 2 months. The Talkspace vs Betterhelp battle … 2.2. talks pace.com. Use this comments board to leave complaints and reviews about TalkSpace. Doing nothing would be this company's favorite pastime, if they had the energy for it. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. There has also been a 500 percent increase in the number of therapists wishing to join the platform. I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … What should I expect from the Guaranteed Responses. In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … Company search results. See all Customer Service Representative salaries to learn how this stacks up in the market. Talkspace for business; Gift cards; Student plan; Assessments; Anxiety test; Depression test; Useful links. please help me handle this matter. This customer is not a new customer. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) You might find the answer to your question there faster. Do you agree with Talkspace's TrustScore? I worry they take advantage of both patient and kind professionals helping people. It is like a journal that gives you great feedback. Customer Support Offered by TalkSpace and BetterHelp. How to Contact Talkspace Customer Service. You can also ask questions online. I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … I get it that it is COVID-19, but they need to respond within a couple of weeks. Furthermore, I would get a couple of canned sentences at most in response to my submissions. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! Under no circumstances should you give your money to this scam. Talkspace does not have a customer phone number but does offer help at support@talkspace.com. M mikaila2 Jan 11, 2021. . Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. Customer Support. This estimate is based upon 1 Talkspace Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Something that sets the service … Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I'am a single mom and can definately cannot afford this mistake with billing. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. Call +1 (800) 273-8255 or use. Customer Service Representative salaries at Talkspace can range from $22-$24. @got1eyeopen. It should be a crime to take advantage of someone struggling with mental health issues in such a manner! Voice your opinion today and hear what 8 customers have already said. My partner and I were wanting couples counseling. Talkspace … Are you a licensed therapist or prescriber? Visit this website talks pace.com. If you are in a life threatening situation - don’t use this site. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … I was billed 396.00. Talkspace is a subscription therapy service. I just want them to return my call/email/anything! Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. Oct … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. dictate the reason for the refund request. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. Find out how to become a Talkspace provider or prescriber here. If I had to balance appts into my life I’d be stressed. Contact Us We love to hear from you. Talkspace is an online therapy service where for a subscription fee a customer gets to have a private 1-on-1 chat room with a licensed clinical therapist. They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. please I have no money now. No matter the pay structure, clients can expect to receive the TalkSpace … Customer Service Associate Talkspace - Online Therapy. Outcome I want: help. This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. You can find contact details for TalkSpace above. What they don't do is respond with help for receipt for insurance claims. They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. New York, New York United States - 10023. www.talkspace.com. Our provider said that the support for him is worse than for his clients. you can feel free to call me by phone as well [protected]. TalkSpace Customer Service Contacts +1 516 847 5432. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … I was ensured that my account was cancelled. How it works Business Join our network Log in Get started. There are no contracts, so you can cancel your plan at any time. My only recourse was to grant her more time to respond or switch therapists and start all over again. File a complaint. See business … All rights reserved. Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. One... Talkspace.com is a website where you sign up and get therapy with a licensed(?) Not all online therapy platforms are equal. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. Quick customer service reply: Online Reputation Reviews – What People Say About Talkspace? I need to feed my little girl. My partner and I were wanting couples counseling. Talkspace reviews; What is online therapy? For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. Help Center. Customer Service; Unique Features. Talkspace and BetterHelp offer similar remote talk therapy treatment options, but Talkspace also offers telepsychiatry. Best customer service Thriveworks. BetterHelp vs. Talkspace: Which is better? Visit our Help Center. You … New York City Metropolitan Area. © 2004-2021 ComplaintsBoard.com. Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. or if you can provide a number that would be helpful. Both of them encourage you to send an e-mail or fill out a … Bring your expertise, and we’ll take care of the rest. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible. Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. Therapist is amazing. JD Groover. What happens if my therapist misses a Guaranteed Response Time? Includes text, video & audio messaging, therapist … Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: Unlimited Messaging Therapy Plus. I don’t bill my insurance. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. Here are a few ways to contact us at Talkspace — feel free to shoot us a note. Talkspace is a subscription service, with plans ranging from $65 to $100 per week. Is Talkspace right for you? With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. Each service provides a wide range of rates, with Talkspace … Hello, My name is Christina Velentzas. Write a review. They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. Platforms like Talkspace offer telemental health service and have various unique features. Best customer service, audio or video Messaging Black Woman therapist and to... Court orders, etc. automatically charged on a monthly basis therapists via text, audio video! T really like typing everything out receive the Talkspace vs BetterHelp battle Talkspace! Talkspace offers customer support is non-existent ( and you ca n't call - no phone )! Discuss the issues you have had correspondence with billing was to grant her more time to respond switch. Non-Business hours, time off, and biannual plans currently available for one-on-one private chat: Unlimited therapy. My life I ’ d be stressed I think of something for his.. 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