Absolutely ridiculous I cancel this app and will no longer needed. Buyer obviously want a discount but I don’t think it’s fair practice. I did originally go back saying I would, on this occasion, refund but not postage. On collection I offered him to have a proper look at the item, help him unpack it if necessary and wrap it back up. This lady ordered a “happy new year” customized bandana and bow. ... To get a receipt for the sale for the buyer you need to go to My Ebay. And there's no way to qualify the buyer or seller. Dress was in excellent condition now she wants a refund . I packed and posted it tracked through DPD. I contacted shpock and all they have done is sent a message to the seller to contact me. Edit: reply from him regarding pictures and reporting me - he is grateful that I am understanding and that I will see the damage on hand over. For most items, the return request must be submitted within 30 days after the order is delivered. If your buyer does not pay and gets a strike, be sure to put him on your blocked buyer list. Lady bought dress off me she confirmed the deal . He just inspected it briefly, deemed it to be ok, cash in hand, thxbye and off he went. The oil light wasn't showing when he inspected the vehicle and my father claims that the oil light never appeared during his 1 month ownership. I have an item that shipped out on July 31st - the label was printed and it was dropped off on the same day. "Charcoal" is often a good choice for darker greys that can look almost black, just in case that ever comes in handy. When the buyer wants to return a item because they have changed their mind, doesn't fit ( and the item is correctly sized) then the buyer pays the return costs This is fully explained in eBay's literature but so many seem to not realise this. I shall have the cash ready or would I prefer to transfer the funds now? I had five stars and 41 people bought for me giving good reviews so I was extremely disappointed to Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. I sold an item via this app, shipped it, buyer claimed not receiving it, refund was sent, next day the buyer did received the item with proof from courier, buyer refused to return the item or the refund. It’s been over 100 days now and the buyer bought a Faucet. The buyer came in to check the TV's inputs first (my dad is in … I had a buyer ask for a refund just days after ordering an item going from Canada to USA (well before it ever could have gotten there). eBay allows seller's to deduct original I genuinely don’t know for 100%. pink_elephant 56. PayPal specifically state that their buyer protection doesn't cover anything you buy in person, so if he's trying to do the PayPal/pickup scam that happens on eBay, he'll fail, or should at least. The buyer was kind of strange during the chatting process. There was nothing wrong with the laptop. I recently sold my laptop through PayPal and the buyer now wants a refund. I have described the item as barely used and in good condition. Now Shpock won’t release the payment and tells me I should discuss it with the buyer. Is there anything I can do to get the money back. We finally agreed on a time and location for collection. Buyer now wants a refund. The buyer suddenly demands a refund on the fake transaction They "accidentally" pay extra on the fake transaction and demand to be reimbursed "We see those scams periodically," Mr Kulshitsky said. You give a refund once you receive the item back. An hour or two later, he contacts me, saying that i sold him a damaged item as there is some sort of damage on a corner. The only way this buyer could justify a case is if you had lied about the description, or knowingly withheld information, that might lead him to make a purchase he otherwise wouldn't. As you can gather there has been no contact. any contray ajudication finds in deniel of material facts which is indicative of an inadequate system on an inadequte paltform . I couldn't find anything that states how the refund process works! If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. App wants far too much personal information. Scammers may impersonate well-known companies via email, phone or text message, in the hope that recipients will provide confidential information (including passwords or bank or credit card details) and/or download malicious software. Unfortunately they ... Read more on Netmums To Posters Reddit is not a substitute for a qualified Solicitor. eBay buyer claiming item damaged and wants a refund Chat about buying and selling on eBay, Amazon, Etsy and other seller sites. Posted 30th Mar 2016 Available: National. The return was auto-authorized by Amazon (Return reason: Bought by mistake). Does anyone know the rules for refunding buyers on Ebay? 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. You sold a second hand item via a private person to person sale. This site uses cookies. Too many ifs, ands, or buts, so seller/buyer beware is still the case. 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. The buyer pays the return shipping. Buts, so seller/buyer beware is still the case of harassment by mistake shpock buyer wants refund! D report me to Shpock and my account is disabled by Shpock full.. The unit back in exchange i shpock buyer wants refund a mobile phone for £250 from lady! 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