You are required to enter a verification code to complete your online transactions on designated websites. Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? You do not need internet access to make purchases on Samsung Pay. Please refer to RewardCash related webpages for the latest information. When you make an online transaction with your HSBC Visa / MasterCard Credit Card at an online merchant participating in Verified by Visa or Mastercard SecureCode, you will receive a 6- digit verification code through SMS to your registered mobile phone number. With the Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay. * The outstanding balance of HKD20,000 is accrued from purchase only. You can check all your transactions made via Samsung Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. If you are not holder of HK Permanent ID Card, please also provide copy of passport and employment contract with a contract period of at least 12 months from the date of submitting the application. Therefore, you are advised to make careful consideration before making any early repayment decision. Annual Fee. Can you send my eStatements to a different email address? Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0   Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC  (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC -  HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. The latest charges are available at branches upon request. Contactless payment transaction limit is set by the merchant. You can register or update your mobile phone number via any of the channels below (Note: please provide relevant country/region code if your mobile phone number is a Mainland China/overseas number): (For Personal credit cards). Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. Can I view and use the RewardCash earned with the additional card that I issued to another? Want to know more? I received a notification about contactless payment function. We use cookies to give you the best possible experience on our website. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. We will send you an Acknowledgement Letter within 10 working days after receiving your request. Call us as soon as you notice the card is gone. The Monthly Instalment Amount is calculated by dividing the aggregate of the Loan and all the handling fees by the relevant number of instalments. The first card you add to Google Pay app is your default card. Can I use my credit card in Hong Kong? You'll need to use your old password to access previous eStatements. HSBC employs the latest internet security measure with the adoption of the EV SSL Certificate (Extended Validation SSL Certificate) which will instantly let you know that you're on a genuine HSBC website. Other transactions do not qualify and these transactions include the following: (i) any unposted, cancelled or refunded transaction; (iv) Octopus AAVS (Octopus Automatic Add-Value Service); (v) withdrawal amount under a cash instalment plan and/or a cash credit plan; (vii) purchase and/or reload of stored value cards or e-Wallets; (viii) transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques); (ix) transaction at financial institutions (including purchase of merchandise and services from banks); You should apply at least 3 working days before the payment due date of the relevant eligible transaction. Can I use Apple Pay if I have other HSBC Mobile Payments service (such as Android SIM-based Mobile Payments)? The service is free for all first time applications. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. devices running Android 4.4 (KitKat?) No. RC is always presented as a whole number on Reward+. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. Follow the on-screen instruction and hold your device close to the payment terminal. Yes, you can upload supporting documents after your application for a loan or credit card has been submitted. For customized information, please refer to our HSBC website (Borrowing>Credit Cards>Credit Card Repayment Calculator), (Including 1% of monthly instalment principal amount). Occasionally, your device will prompt you to unlock your device for some of the transactions. You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. Interest rates are valid at … I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. Do I need to connect to internet when I am using Samsung Pay? So when will my cards be enabled with these features? You should install and update your security software promptly, download and upgrade your Apps from official App stores or reliable sources only. If the offset is posted after the statement date, it will be shown in your next month’s statement instead of this month’s statement. Hence, please register or update your mobile phone number immediately by downloading. Premier World Debit Mastercard® card or HSBC … Verify your mobile card by using the one-time verification code or calling our contact center. Do I need to pay an additional fee for applying for the HSBC Premier credit card? Who do I contact? Launch the Samsung Pay App. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. A handling fee of HKD20 will be levied for applications switched from other banks or re-activation of AAVS service. 4) Set “Hong Kong” as Region in your Apple device. Yes, you can add your card to your device to use Apple Pay. How can I know whether my application for HSBC Premier Credit Card is successful? Download the latest Bank Tariff guide to see current fees and charges for credit cards. Is there any transaction limits when using contactless payment function? For HSBC Pulse UnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. HSBC will not charge you additional for using Apple Pay. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. You can only view your registration records on the device with which you use to register the offer. For more details of how the fee is calculated, can be found in the Credit Card Cardholder Agreement [PDF]. When you added your card to Apple Pay, instead of using your actual card numbers, a unique Device Account Number is assigned, encrypted, and securely stored in a dedicated chip (Secure Element) in iPhone, iPad, and Apple Watch. How can I check my contactless payment transactions? I received your notification about contactless payment function. What is this and why is it required? If you mistyped the HKID or passport number, please resubmit the document once again with the correct HKID and passport number. You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: Yes. Yes, all registered and saved promotions under "All Favourites" will be removed after the end of the promotion period. With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay. By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Can this be arranged? What are the benefits of HSBC Premier Credit Card? Will I earn RewardCash when I make Internet bill payments? Where can I upload documents for a loan application? The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Take advantage of flexible payment terms up to 8 weeks and instant cash advances from ATMs in over 210 countries and territories anytime. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". Samsung Pay is customized for every region for the best customer experience. An Overdraft Transaction Fee of either $10 or 5%, whichever is greater, will apply on the overdraft amount, if applicable. Can I use Samsung Pay with a rooted device? contain special characters (except _.@-+!#[]()~). If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? utility bill/ electricity bill/ bank statement. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? 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