The importance of accuracy and precision in the workplace cannot be understated. It probably should be, even if it is not formally connected to job performance. Decide if you really want help before you ask for help. Clean up after yourself. As a professional, you need to take responsibility for yourself and your work. Polite, thoughtful reactions and responses to everyday interactions can mean the difference between acceptance and frustration from the other party. Put simply, greater diversity means greater business vibrancy, and you must ensure you stress the importance of respect in the workplace to reflect this. Fixing those internal problems can go a long way in creating a more polite and courteous customer experience. Be the person you want to work with. The book Courage Goes to Work: How to Build Backbones, Boost Performance, and Get Results hit the bookstores in fall 2008, just about the time the financial markets imploded. This involves being delicate, using your ego appropriately, accepting compliments, and managing the expression of your feelings, emotions, and opinions. Being a true professional is a valuable and rewarding attribute. (Your mother probably doesn’t work at your office.) Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways. What’s your definition of “being considerate”? First, determine the needs of your customers. You can change your cookie choices and withdraw your consent in your settings at any time. In the not-too-distant past, the majority of work was conducted either face-to-face or through real-time conversations in the office, factory, at meetings, or through customer visits. One of the most important bases of any successful workplace is respect between employees. At work be polite and helpful to your subordinates as well as your bosses. As a mother of 3, I take my responsibility as a role model very seriously. When employees have the opportunity to express their ideas openly, they are more likely to present their ideas without fear of ridicule or retaliation. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Image via The Mop Top Avoid Being Unprofessional. Originally posted on July 25, 2017, last updated on November 5, 2019. 5. Customers come first. But as companies have become more … Someone who speaks to others in a courteous manner is more likely to make a good impression than someone who has bad manners. “Professionalism includes speaking with your colleagues in a respectful manner, conducting yourself with integrity and being courteous,” says Sarah Walker, HR manager at Miracle Mile Law Group. Posted by Modern HR | Wednesday, August 1, 2018. Feb 6, 2012, 9:15am EST. Being polite is a simple way to keep your workplace civil and positive, even the face of challenging tasks and negative events. Being polite is the first step. Being polite in the workplace is a useful skill. Being disagreeable as a man pays off more than being disagreeable as a woman, perhaps because it fits our societal expectations of men being more driven and cutthroat than women. Yes, organizations with a culture that encourages and supports good professional etiquette which includes being polite have much lower employee turnover and happier customers. Being pleasant, courteous and using positive, open body language increases your approachability factor by easing your interactions with others. It is something that every individual should strive to deliver. Many men fail because they do not see the importance of being kind and courteous to the men under them. Courtesy builds rapport, enhances relationship and yet in the busy state of life, people tend to forget to be courteous. Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. If you have an employee kitchen, put dirty dishes and silverware in the dishwasher or wash them and put them away. The Importance of Courteous Customer Service So how do you practise courteous customer service? The criticism of creative work in these sessions can be devastating when it is harsh and impolite, but if it is delivered thoughtfully, it can be constructive and enriching when it is handled with a degree of politeness. . The people around you may be feeling just as miserable, but you do not necessarily want their misery dumped on you, so do not share yours with them. It makes them feel important. It improves productivity. Courtesy is the use of polite manners. There are two things under the sun that man cannot live without: work and love. Most of us don't work in either of those worlds. Your workplace being how comfortable it is, can never become your home. By collaborating and working with other members of the team, an employee can work on what he does best and relegate the other duties to those who specialize in it. Team Contribution Is What Really Matters, Isn’t It? A respected employee no longer has reason to fear being stepped on or stepped over. A healthy work environment can increase employee retention and boost an organization's reputation as a great place to work. The people around you may be feeling just as miserable, but you do not necessarily want their misery dumped on you, so do not share yours with them. Offer to get a drink for those seated nearby when you get one for yourself. Sometimes, when I ask for feedback, I’m really … And it makes you appear approachable and friendly. When another person has your respect, they have freedom—freedom to perform without the worry of being the subject of gossip and ridicule. Here are the basics to create a professional manner. Regardless of circumstances, we must make the conscious effort to step outside of ourselves and treat others with respect. I will provide friendly and courteous service and will work closely with all departments in the county. It let me better appreciate the value of being a real person in the workplace. Most of us work with relatively sane … Employees of the company are expected to always treasure customers, and build strong personal relationships by being attentive, providing quality service and effective communication, and being courteous at all times. Take time to decide whether information delivered in a printed copy would work better than an email or if a general memo will suffice. 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