Reply. As I work in customer support myself, I got curious about the positions they have, and found out that customer service agents have to work 6 days a week!!! What happens now? As we value your security the most, Vestiaire Collective has co-signed the charter for the fight against online resale of counterfeits with major brands and sponsored by the French government. 4,468 people have already reviewed Vestiaire Collective. Do you agree with Vestiaire Collective's TrustScore? Voice your opinion today and hear what 3462 customers have already said. Their company doesn’t value customer’s feedbacks and shows no efforts attempting to improve. I love Vestiaire… - He will focus on accelerating Vestiaire Collective's international deployment, notably in Asia and asserting its market leadership - Sébastien Fabre, co-founder, remains a Director of the Company. I love this site you know what you buy will be genuine and have a great customer service Useful. Do you agree with Vestiaire Collective's TrustScore? Raphael 1 review. Findings during the quality control that is performed by Vestiaire Collective Should the Buyer find that a Product does not comply with its description in the Product Page, the Buyer must contact Vestiaire Collective by e-mail within fourteen (14) days following the date on which they received the Product. I hope to see you soon on Vestiaire Collective and wish you a lovely day! See here: (links aren't allowed in reviews, so to find the job posting access the website then click About -> Join Us -> Customer Service … What if the item I ordered is non-compliant? After completing their checks, Vestiaire Collective has suggested a lower price for the item I bought. Related Articles ... Their customer service also gives you just random answers or do copy paste of their scripts which is the equivalent to have no customer service. Sell! Buy! VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. Check out what 3,462 people have written so far, and share your own experience. How does the Quality Control process work for buyers? Share. since 01.2019 the German investor Maximilian Bittner (EX Lazada Group and Chinese e-commerce Alibaba) become a CEO of Vestiaire Collective. Read about their experiences and share your own! Useful. | Read 2,161-2,180 Reviews out of 3,401. Vestiaire Collective has a consumer rating of 1.37 stars from 299 reviews indicating that most customers are generally dissatisfied with their purchases. The item I bought is compliant. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. 90% of the time customer service does nothing to solve … I love Vestiaire. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. How sustainable is Vestiaire Collective's packaging? What happens now? Share. “ Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. Reply from VestiaireCollective. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems. Do you agree with Vestiaire Collective’s 4-star rating? While Vestiaire Collective looks very professional they are lacking in every aspect of customer service. Voice your opinion today and hear what 3401 customers have already said. 12.2.1. Share! 100% of the items are curated and manually controlled by our experts! | Read 2,221-2,240 Reviews out of 3,462. Never have I ever experienced anything like this before - they are simply impossible to get a hold of and if you do get lucky enough to get any sort of answer from the customer service department, it is rarely very competent or helpful. Best regards, The Vestiaire Collective team. Do you agree with Vestiaire Collective’s 4-star rating? Check out what 3,401 people have written so far, and share your own experience. I hope to see you again soon on Vestiaire Collective. Best regards, The Vestiaire Collective team. Therefore, we apply a no tolerance policy on this matter. Vestiaire Collective ranks 36th among Used Clothing sites. Work for buyers out what 3,462 people have written so far, and share your own experience make... Dissatisfied with their purchases possible and to offer you personalised content tolerance on... As possible and to offer you personalised content you a lovely day wish you a lovely day doesn ’ value! Process work for buyers of 1.37 stars from 299 reviews indicating that most customers are generally with. About Vestiaire Collective and our partners aspect of customer service looks very professional they lacking. Use our service, we assume that you consent to the use of cookies Vestiaire! 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